top of page

FAQ

SHIPPING AND DELIVERY

Packages usually ship within 1-2 weeks. We provide worldwide shipping. You will receive the tracking number when your package is ready.

Shipping costs depend on the weight of your order and the shipping address you enter during checkout.

Please note that all sales are considered final as I don't offer cancellation or return options.

I try to wrap everything as best as possible but unfortunately it occurs that pieces do break during shipping. 

If so please contact me by e-mail ( info@ateliergilbert.be ). Atelier Gilbert is not responsible if a package goes missing during shipping and does not offer a refund when this happens. 

Always check your address in the confirmation e-mail to prevent mistakes from happening. 

For further questions don't hesitate to contact the studio. 

bottom of page